各种邮件回复模版（二）

客人不配合联系亚马逊团队

描述不符

1. 请求照片，未回复-破损 客人不回复请求亚马逊撤销

Dear Amazon Seller Support,

Glad to write you.

The customer purchased the item from us. Unfortunately, we received an email from the customer stating that he was not satisfied with his order. We are so sorry about that. He said the items were damaged. We apologizing for his disappointment and we would like to solve the problem for him. We ask the customer for the photo to show the problem. However, we got not reply from the customer. We would like to solve the problem for our customer, but we don't have the evidence. Could we trouble you help us this problem and retract the claim for us? Thanks for your big help in advance.

Nice day.

Helena

2. 已退款-破损

Dear Amazon Seller Support,

Glad to write you.

The customer purchased the item from us. We got an email from the customer stating that the item was damaged. As you know, sometimes the post-workers treats the package was so rude. Hope you could understand us.

Let customer satisfaction is our aim, we don’t want to let you disappointed. So we did a full refund to the customer as compensation.

Could we trouble you help us this problem and retract the claim for us? Thanks for your big help in advance.

Warmest regards.

3. 描述不符，让客户退回，但未退回

Dear Amazon Seller Support,

Glad to write you.

The customer purchased the item from us. Unfortunately, we received an email from the customer stating that he was not satisfied with his order. He said the items were damaged. We are so sorry about that. We apologizing for his disappointment and we would like to solve the problem for him. We ask the customer to return the wrong goods. Certainly, we would like to bear the postage. But we need the customer pay for it first, when we got the tracking number we will refund her postage. However, the customer doesn't return it.

Could we trouble you help us this problem and retract the claim for us in advance? Thanks for your big help in advance. Once we got the wrong item, we sincerely believe we can solve the problem for the customer faster and more satisfactorily. Please trust us.

Nice day.

Helena

（2）Feedback

未收到

1. 已重发-已签收（原跟踪号已签收）

Dear Amazon Seller Support,

Glad to write you.

The customer purchased the item from our store. We received an email from our customer stating that she was not received the package. But after we check the package, it was delivered. This is the tracking number 原跟踪号, check website is http://www.17track.net/en/result/post.shtml. You could check it. The package was delivered.

We choose to believe in customer. We don’t want to let you disappointed. Let customer satisfaction is our aim. So we resend the package to our customer again. This is the replacement

tracking number 重发跟踪号, We check the package, the package also delivered. We contact the customer, but got no reply from her.

Could we trouble you help us to remove the negative feedback for us? Thank you so much for your great help in advance.

Nice day.

Helena

neutral

2. 已重发-已签收（原订单丢包）

Dear Amazon Seller Support,

Glad to write you.

The customer purchased the item from us. We got an email from our customer stating that she was not received the package. As you know, international shipment has many unsteady factors like customs, flights, weather, etc which are uncontrollable. Maybe the package was lost by post workers. Hope you could understand us.

We don't want any customer disappointed, so we resend the item to customer as compensation. This is the tracking number 重发跟踪号, check website is http://www.17track.net/en/result/post.shtml. You can view it. I check this package shipping detail, Status is delivered. You could check it.

And if possible, could we trouble you help us to remove the feedback? It does hurt our account a lot. After all, a good account is very important to us. Thank you so much in advance for your big help.

Thanks in advance.

Nice day.

Helena

3. 已退款-丢包

Dear Amazon Seller Support,

Glad to write you.

The customer purchased the item from us. We got an email from our customer stating that she was not received the package. As you know, international shipment has many unsteady factors like customs, flights, weather, etc which are uncontrollable. Maybe the package was lost by post workers. Hope you could understand us.

We don’t want to let you disappointed. Let customer satisfaction is our aim. The refund has been issued, please check the order. However, the customer left a negative feedback.

Could we trouble you help us to remove the negative feedback? It is really hurts our account. Thank you so much for your great help in advance.

Have a good day.

Helena

neutral

4. 已退款-漏发

Dear Amazon Seller Support,

Glad to write you.

The customer purchased the item from us. We got an email from our customer stating that she was missing an item from the package. We apologizing for her disappointment and stated that we will solve the problem for her.

We don’t want to let you disappointed. Let customer satisfaction is our aim. The refund of missing item has been issued, please check the order. However, the customer left a negative feedback.

Could we trouble you help us to remove the negative feedback? It is really hurts our account. Thank you so much for your great help in advance.

Have a good day.

Helena

neutral

破损

1. 已重发-已签收

Dear Amazon Seller Support,

Glad to write you.

The customer purchased the item from our store. We received an email from our customer stating that the item was broken. As you know, sometimes the post-workers treats the package was so rude. We responded back to her and apologizing for her disappointment, we would like to solve the problem for her. So we resend the package to the customer to show our regrets.

This is replacement tracking number 跟踪号, check website is http://www.17track.net/en/result/post.shtml. You could check it. The package was delivered.

We ask the customer to remove the feedback, and she agrees. You could check our history message. However, the negative feedback still hasn’t removed.

So could we trouble you help us to remove the feedback?

Thanks in advance.