各种邮件回复模板（一）

BeTree电商联盟

一、未收到货

（1）.首次来信

1. 请求等待

Dear Valued Customer,Glad to hear from you. Sorry for letting you wait so long.

Your package has been sent out on 日期.

And it usually takes around 15-25 business days for arrival because of the package shipped from China. But sometimes it may be delayed by many unsteady factors like customs, flights, weather,

etc which are uncontrollable.

So could you please give us another some days? Your patience and understanding is so appreciated.

And if the package still not arrives then, do remember to contact us again. We will surely give you a fast and satisfactory solution for you, you have my words.

Any question or problem, do feel free to contact us. We will reply you within 24 hours.

Best regards,

2. 请求等待一周

Dear Valued Customer,

Thank you so much for your communication and letting us know the problem. We do appreciate it so much.

From the message, we know you are very concerned about the package and we also totally understand the feeling. But international shipment is affected by many unsteady factors. Sometimes, the packages may be delayed a little.

And if you like, could you please give us another week? If the package still not arrived then, we’d like to give a refund or re-send for the transaction.

And please let us know your idea for the solution of this problem. We sincerely believe we can solve the problem for you faster and more satisfactorily.

Look forward to your reply ^_^

And we sincerely believe nothing can be a problem with communication.

Nice day.

3.部分未收到，请求等待（拆分订单，无货后寄包裹）

Hi,Dear Valued Customer,

Glad to hear from you.

We are so sorry to hear that part of item missing.

Please don't worry, after we check. You order was sent out separately.

Because of international shipment, sometimes it may be delayed by many unsteady factors like customs, flights, weather, etc which are uncontrollable.

So could you please give us another some days? Your patience and understanding is so appreciated.

Any question or problem, do feel free to contact us. It’s our biggest pleasure to serve you, my dear friend.

Best regards,

4. 建议重发, 未收到，丢包

Dear Valued Customer,

Sorry for letting you wait so long.

As your question, after we check, I guess that the item was lost by post-workers.

How about we resend the order for you to show our regret? It usually takes around 15-25 business days for arrival. Or you’d like a refund instead? If you agree with resend, could you please check your address for us? Thanks in advance. Your idea will always be respected.

Thanks for your patience and understanding again.

Look forward to your reply!

And we sincerely believe nothing can be a problem with communication.

Nice day,

Helena

5.丢包，无货退款

Dear Valued Customer,

Sorry for letting you wait so long.

As your question, after we check, I guess that the item was lost by post-workers.

Sorry about the inconvenience that may cause.

We would like to send you to the item, but the SKU: is unavailable.

How about we refund you the unavailable items or send the other items to show our regret? What’s your idea? We will respect your idea.

Honestly, beg your forgiveness. Thanks for your patience and understanding again.

Look forward to your reply!

Nice day,

6.部分未收到/发错货建议重发,

Dear Valued Customer,

Thank you so much for your communication and letting us know the problem. We do appreciate it so much.

As your question, after we check, I guess it maybe the negligence of our packaging staff. How about we re-send you the item to show our regret? What’s your idea?

By the way, as usual the item will take around 15-25 working days to reach your side.

Honestly, beg your forgiveness.

Thanks for your patience and understanding again.

We will send out the item after get your kind reply.

Nice day,

Helena

7.部分未收到/发错货, 建议退款,（无货）

Dear Valued Customer,

Thank you so much for your communication and letting us know the problem. We do appreciate it so much.

As your question, after we check, I guess it maybe the negligence of our packaging staff.

We would like to send you to the item, but the item is not available

How about we refund you the item to show our regret? What’s your idea? We will respect your idea.

Honestly, beg your forgiveness. Thanks for your patience and understanding again.

Look forward to your reply!

Nice day,

Helena

8.告知跟踪号（邮政）

My Dear Valued Customer, ,

Thank you for your purchase, I’m so sorry you waiting so long.

This is your tracking number 跟踪号, check website is http://www.17track.net/en/result/post.shtml. The package status is “状态”.

And it usual takes 15-25 days to arrive you from shipping to deliver.

So could you please give us another some days? Your patience and understanding is so appreciated.

And if the package still not arrives then, do remember to contact us again. We will surely give you a fast and satisfactory solution for you

Any question or problem, do not hesitate to contact us. We will reply you within 24 hours.

Nice day

Helena

9.客户询问跟踪号（没有跟踪号）

Dear Valued Customer, ,

Glad to hear from you. Thanks for your purchase.

Because the price is under ￡8.00/$8.00/€8.00, tracking numbers will be not update on the web, really sorry take inconvenient to you.

But please don’t worry, usually all our items can arrive safely in around 15-25 days because of international shipment. And of course sometimes it may be delayed a little due to many uncontrollable factors like customs, flights, etc.

So could you please give us another more days?

And if the package still not arrives then, do remember to contact us again.

Greetings from China here

Helena

10.已签收，未到货（邮政）

Dear Valued Customer,

Thank you for your purchase, I’m so sorry you waiting so long.

We shipped the item by USPS, this is your tracking number跟踪号, check website is .You can view it.

http://www.17track.net/en/result/post.shtml. The package status is “状态”.

According to the status, may be it arrived even delivered already, you can dial your local post office ask them send it to you or get it by yourself. Or the package in your postbox?

If you get the package or not, please feel free to contact us again.

Thanks for your patience again.

Any request, contact us freely. We will reply you within 24 hours.

Nice day,

Helena

11. 已签收，未收到/到达待取（挂号）

Dear Valued Customer, ,

Thank you for your purchase, I’m so sorry you waiting so long.

This is your tracking number 跟踪号, check website is . You can view it.

The package status is “状态”.

According to the status, may be it arrived even delivered already, you can dial your local post office ask them send it to you or get it by yourself.

If you get the package or not, please feel free to contact us again.

Thanks for your patience again.

Any request, contact us freely. We will reply you within 24 hours.

Nice day,

Helena

（2）再次来信

1. 建议重发

Hi,Dear Valued Customer,

Thank you so much for your communication and patience shown in this transaction which we do appreciate so much.

We are sorry to know that the package still not arrived. Just as we’ve promised, we’d like solve the problem for you now.

How about arranging a re-send for this order? Or you’d like a refund instead? If you agree with resend, could you please check your address for us? Thanks in advance. Your idea will always be respected.

We will send out the item after get your kind reply.

Best wishes,

2. 建议退款

Hi,Dear Valued Customer,

Thank you so much for your communication and patience shown in this transaction which we do appreciate so much.

We are sorry to know that the package still not arrives. Just as we’ve promised, we’d like to resolve the problem for you now.

arrive ASAP ^_^

Please give us a chance, and if the package still not arrives then, do remember to contact us again. We will give you a full refund. We don’t want to let you disappointed. Let customer satisfaction is our aim.

Any question or problem, do feel free to contact us. It’s our biggest pleasure to serve you.

Best regards,

Helena

3.告知已退款

Hi,Dear Valued Customer,

Thanks for your kind reply.

The refund has been issued for you, please check it.

Thank you again for your patience and consideration shown in this transaction.

If the package happens to arrive you, please just keep it as a gift.

Any question or problem, do not hesitate to contact us. We will reply you within 24 hours.

Nice day,

Helena

4.退款没收到，让客户询问Amazon

Hi,Dear Valued Customer,

Sorry to hear that you haven't received your refund.

But we indeed did a refund to you. Please see the attachment.

We have attach the picture to show refund status.

The refund only retreat to your account which you paid for this order.

If possible, maybe you could ask Amazon for a bright answer.

The refund should be returned to your account automatically.

Any question or problem, do not hesitate to contact us.

It’s our biggest pleasure to serve you.

Nice day.

5.感谢买家答应等待

Dear Valued Customer,

Thanks for your kind patience and big understanding, hope it will arrive you soon.

Any question or problem, do feel free to contact us. We will reply you within 24 hours.

Best regards,

Helena

6.感谢买家的理解

Dear Valued Customer,

Thanks for your big understanding. You are a very nice customer.

Any question or problem, do feel free to contact us. We will reply you within 24 hours.

Best regards,

Helena

7.买家告知货收到，索要好评

Dear Valued Customer,

We are so happy to hear that you have received the item.

Thank you again for your big patience and understanding shown in this transaction. We do appreciate it so much.

Do you like it? Your shopping experience is very important to us and our business. We would like to invite you to leave positive feedback on our products and service.

Thank you for your kindly help, and we look forward to providing you with the best buying experience again on Amazon!

Best wishes,

买家告知货收到

Dear Valued Customer,

We are so happy to hear that you have received the item.

Thank you again for your big patience and understanding shown in this transaction. We do appreciate it so much.

Best regards,

Helena

索要好评

Dear Valued Customer,

It’s our biggest pleasure to serve you, my dear buyer.

Satisfying every customer is our principle.

Hope you can give us a positive feedback for our service.

Greetings from China here

Best wishes,

Helena

二、物品破损

（1）首次来信

1. 请求拍照-破损

Hi,Dear Valued Customer,

Thank you so much for your communication and letting us know the problem. We do appreciate it so much.

We are so sorry to know that the item was damaged. Could you please take a photo of the damaged item? No hard feelings, it’s just our routine work and will also help us find out the exact reason for the damage in order to avoid the same problem again.

Thank you so much for your help and understanding.

And we sincerely believe nothing can be a problem with communication.

Look forward to your reply!

Best wishes,

Helena

2. 建议重发-破损

Dear Valued Customer,

Thank you so much for your communication and letting us know the problem. We do appreciate it so much.

Sorry about that the item was damaged.

But please don’t worry; we’d like to fix the problem for you.

How about re-send you a perfect one to replace the damaged one? As to the damaged one, no need to send back. Certainly, we will pay for the postage.

It will be sent out after get your kind reply.

Look forward to your reply!

Best wishes,

Helena

3. 建议退款-破损

Dear Valued Customer,

Thank you so much for your communication and letting us know the problem. We do appreciate it so much.

Sorry about that the item was damaged.

But please don’t worry; we’d like to fix the problem for you.

How about refund you the damaged item? And you don’t need to return the damaged item to us. Or what’s your idea?

Look forward to your reply!

Best regards,

Helena

4. 钻掉了或是什么掉了退部分款

Hi,Dear Valued Customer,

Sorry to hear that.

But don’t worry. We would like to resolve the problem for you now.

How about we refund you 金额 to show our regret?

What’s your idea? We will respect your idea always.

We are sorry for having you through this inconvenience.

Looking forward to your reply!

Best wishes,

Helena

（2）再来信

1. photo收到，建议重发

Dear Valued Customer,

We got the photo. Thank you so much for your effort in this matter.

Just as we promised, we’d like to fix the problem for you now.

How about re-sending you a new one to replace the damaged one? As to the damaged one, no need to send back. We really don’t want to trouble you on the returning.

And we will also package the item much better to avoid the same problem again. How do you like this suggestion?

Look forward to your reply!

Best wishes,

Helena

2. photo收到，建议退款

Hi,

Dear Valued Customer,

We have received the photo you taken. Thank you so much for your effort in this matter. Just as we promised, we’d like to fix the problem for you now.

How about we do a refund for this matter? And you don’t need to return the item at your expense. How do you like this suggestion?

Or what’s your idea? Your idea will be respected always.

Look forward to your reply!

Best wishes,

Helena

3. photo未收到，询问

Hi,Dear Valued Customer,

Thank you so much for your help. But we still have not received the photo that you sent to us. Could you please try again?

Thank you again for your help and consideration.

三、发错货

Dear Valued Customer,

We are really sorry to hear that. And thank you so much for your communication for letting us know this problem.

Did we send the wrong item to you? In order to find the best solution for this matter, could we trouble you to take a photo of the item you received?

And we will surely give you a most satisfactory solution for you.

Look forward to your reply!

Best wishes,

Helena

2. 建议重发-发错货时

Hi,Dear Valued Customer,

We are really sorry to hear that. And thank you so much for your communication for letting us know this problem.

How about re-sending you the right one for you? As to the original one, no need to send back. We really don’t want to trouble you.

How do you like this suggestion?

Look forward to your reply!

Have a nice day

Helena

3. 建议退款(部分退款，或全部)

Hi,Dear Valued Customer,

We are really sorry to hear that. And thank you so much for your communication for letting us know this problem.

How about we refund you 退款金额 for this matter? And you don’t need to return the item. How do you like this suggestion?

Or what’s your idea? Your idea will be respected always.

Look forward to your reply!

And we sincerely believe nothing can be a problem with communication.

Best wishes,

Helena

（2）再来信

1. 告知会重发

Hi,Dear Valued Customer,

We will re-send the item for you in 24 hours.

Thank you again for your understanding and communication shown in this transaction. And it usually takes around 15-25 days for arrival. Hope the package can arrive ASAP. Any question or problem, do not hesitate to contact us. It’s our biggest pleasure to serve you.

Have a nice day

Helena

2. 告知已退款

Hi,Dear Valued Customer,

We have issued the refund just as we agreed, please check it.

Thank you again for your communication and kindness in this matter.

Any question or problem, do not hesitate to contact us. It’s our biggest pleasure to serve you.

Best wishes,

Helena

四、订单问题

（1）取消交易

1.取消交易-付款前

Dear Valued Customer,

Because the payment is pending, so we could not operate it for you. You can contact the Amazon.

Any question or problem, do feel free to contact us. Thank you.

Best wishes,

2.客户取消交易-已付款，未寄出

Dear Valued Customer,

Your order has been canceled and the refund will be returned to your account automatically. Please check your account.

Any question or problem, do feel free to contact us. Thank you.

Best wishes,

3.客户取消交易-已付款，已寄出

Hi,Dear Valued Customer,

We are sorry to hear that you’d like to cancel the order. And we’d like to, but the package has already sent out to you.

Is it possible to continue the transaction? Since the package is already on its way to you? Thank you so much for your understanding and consideration.

Look forward to your reply!

Have a nice day.

Helena

4.拒收

Dear Valued Customer, ,

Thanks for your reply.

Please refuse the package if the package happens to reach your side one day. Hope you could understand us.

And when we get the package, we will refund you. Hope you could understand us.

We sincerely believe nothing can be a problem with communication.

Any question or problem, do not hesitate to contact us. We will reply you within 24 hours.

Best regards,

Helena

（2）修改地址

1. 可以修改

Hi,Dear Valued Customer,

Ok, no problem. We will ship the order to the new address.

Thanks for your support.

Best wishes,

Helena

2. 修改地址-不能修改，货已发

Hi,Dear Valued Customer,

We are sorry but your order has already been sent out to the original address shown on Amazon. Maybe you can ask someone there to receive the package for you first. OK?

Any question or problem, do feel free to contact us. Thank you.

Have a nice day

Helena

3. 客户想某个时间到，到不了，问是否继续交易

Hi,Dear Valued Customer,

Glad to get your request.

It usual takes 15-25 days from ordered date to delivered date.

But, as you know, it is international shipment. But sometimes it may be delayed by many unsteady factors like customs, flights, weather, etc which are uncontrollable. So we could NOT make you a promise that the item could reach your side before 某个时间.

The parcel maybe will miss your delivery date. How about cancel this order for you? Or you want to continue the transaction?

Look forward to your kind reply.

Have a nice day

1. 客户不回复，联系客户，问是否继续交易

Hi，Dear Valued Customer, ,

Glad to write you again.

We have replied you on 时间, but get no reply from you. Maybe you are so busy.

Thanks for your purchase.

The parcel maybe will miss your delivery date. How about cancel this order for you? Or you want to continue the transaction?

Look forward to your kind reply.

Nice day. Helena

If you don't reply us within 48 hours, we will cancel the order for you to make my own decisions.

2. 客户想某个时间到，不确定，请求等待

Hi，Dear Valued Customer, ,

Glad to get your request.

Your package has been sent out on 时间

It usual takes 15-25 days from ordered date to delivered date.

Thanks for your patience.

Any question, please contact us feel freely.

Nice day,

五、退货

1.It's our return address:

5th Floor Building 1，Jingang Road West 2011， Jin Yi new district，

Jinhua city,

Zhejiang Province，

321000, China

Phone number: 13811951998

Please post the items by economic express. Certainly, we would like to pay for the freight. But please help us to pay for it first. Then, we will refund you all of the money ( +shipping cost) to you after we get the items. You have my words!

If we make a deal, please tell us.

Looking forward to your reply

Nice day

Helena

2.货物退回时（对方出运费）

Dear Valued Customer,

We are so sorry to hear that, we agree to return the items to us.

But you need pay for the freight cost because of there is no quality problem of goods.

It's our return address:

5th Floor Building 1，Jingang Road West 2011， Jin Yi new district，

Jinhua city,

Zhejiang Province，

321000, China

Please tell us the tracking number when you return, and once we get the item and the item in a good condition we will refund to you. Thanks

Any question or problem, do not hesitate to contact us. It’s our biggest pleasure to serve you. Look forward to your reply

Nice day

Helena

3.货物退回时(海外仓)

Dear Valued Customer,

Though we don't know the reason why they are no longer required, we agree to return the items to us.

But you need pay for the freight cost, it's ruled by Amazon.

It's our return address:

wang huan （107）

970 E. 236th Street

Carson, CA

90745,

USA

When we get the items, we will refund to you .thanks

Any question or problem, do not hesitate to contact us. It’s our biggest pleasure to serve you. Look forward to your reply

Nice day

4.UPS 无法投递联系不上客户，联系亚马逊

Dear Amazon seller support,

Glad to write you.

The customer purchased items from our store.

Our logistics company delivery parcel for many times, unable to deliver success. Because of the phone number is unusable, and they could not contact the customer.

We use the UPS. This is the tracking number 1ZA200980471535435. Check website is, http://wwwapps.ups.com/WebTracking/track. And the local post office telephone number is 496966405060.

We also email the customer many times, but got no reply from the customer. You could check our history emails.

Now, the logistics company told us October 10 is the deadline, they would not delivery parcel. They will not delivery parcel. They said, either we bear the freight back from abroad, or give up the parcel.

Could you help us how to solve the problem, can you contact the customer?

Look forward to your reply.

Nice day.

六、缺货单，异常单联系

1. 假装包裹破损被退回，建议重发

Hi,Dear Valued Customer,

Glad to write you. Thanks for your purchase.

But we are so sorry to tell you that your package was returned because of the package was damaged.

Sorry about the inconvenience that may cause.

How about we resend the order for you?

And please let us know your idea for the solution of this problem. We sincerely believe we can solve the problem for you faster and more satisfactorily.

Look forward to your reply ^_^

And we sincerely believe nothing can be a problem with communication.

Nice day.

Helena

2. 假装包裹破损被退回，建议有货寄出无货退款

Hi,Dear Valued Customer,

Glad to write you. Thanks for your purchase.

But we are so sorry to tell you that your package was returned because of the package was damaged.

Sorry about the inconvenience that may cause.

We would like to send you to the item, but there has some items is unavailable.

1.How about we refund you the unavailable items or send the other items to show our regret? What’s your idea? We will respect your idea.

2.How about choosing another item at a similar price from our store to be a replacement? Or you’d like a refund instead? Your idea will always be respected.

Honestly, beg your forgiveness. Thanks for your patience and understanding again.

Look forward to your reply!

Nice day,

七、中差评case问题

(1)Case

A: Item not received

1. 建议重发-漏发，（已回复）

Dear Valued Customer,

Thanks for your purchase.

We are sorry to about that you missing an item in this order.

In fact, we have been replied you on 日期. But we got no reply from you. Maybe you didn't notice it.

Please don't worry, we would like to solve the problem for you.

How about we resend the missing ring for you? Please let us know your idea. We will respect you. Could we trouble you to help us a favor? If possible, could you close the claim for us in advance? The claim is hurts our account so much. Thank you very much.

We are looking forward to your kindly reply.

Have a good day.

Warmest regards.

2. 建议重发-丢包

Dear Valued Customer,

Glad to write you.

From the claim, we are sorry to know that the package still not arrived as we’ve promised, We’d like solve the problem for you now.

How about arranging a re-send for this order, my dear friend? Or what is your opinion? It will be sent out after get your kind reply.

If possible ,could we trouble you withdraw the claim for us? After all, as you know, we are just a new seller on Amazon, a good account is very important for us.

Thank you so much in advance for your big help.

We are so sorry for any inconvenience this has caused you.

And we sincerely believe nothing can be a problem with communication.

Warmest regards

Helena

3. 已重发，请求等待

Dear Valued Customer,

Glad to write you again. We are sorry about that you have not received your first package.

Your replacement has been resent on 发货时间. And it usually takes around 15-20 days for arrival. And if you like, could you please give us other days? Sincerely hope the package can arrive ASAP ^_^

Please give us a chance, we promise you that if you still not get your item before 到货时间. We will give you a full refund. Please trust us, we don’t want to let you disappointed. Let customer satisfaction is our aim.

And if possible, could we trouble you close the claim for us in advance? After all, as you know, we are just a new seller on Amazon, a good account is very important for us. Thank you so much in advance for your big help.

Any question or problem, do feel free to contact us. It’s our biggest pleasure to serve you, my Dear Friend.

Best regards,

Helena

4. 建议退款-漏发

Hi，Dear Valued Customer,

Thanks for your purchase.

We are sorry to about that you missing an item in this order.

Please don't worry, we don’t want to let you disappointed. Let customer satisfaction is our aim. How about we refund the missing item for you? Please let us know your idea. We will respect you. Could we trouble you to help us a favor? If possible, could you close the claim for us in advance? The claim is hurts our account so much. Thank you very much.

We are looking forward to your kindly reply.

Have a good day.

Warmest regards.

Helena

5. 建议退款-丢包

Hi，Dear Valued Customer

Glad to write you.

We are sorry to know that the package still not arrived. But please don’t worry, we’d like to resolve the problem for you now.

How about we refund you the order? You can keep it as a gift when the package arrived. How do you like this suggestion, my dear friend?

And then, we would give you the full refund for the order. Please trust us.

Look forward to your reply.

And we sincerely believe nothing can be a problem with communication.

Best regards,

Helena

6. 建议退款（建议重发无回复）

Hi，Dear Valued Customer,

Sorry to trouble you again. And hope everything is going well for you.

May be you didn't get our last E-mail, we knew that you were not so happy in this shopping. Please don't worry, we don't want to let you disappointed. Let customer satisfaction is our aim. We have suggested that we could re-send you the item, but got no reply from you. If you don't like us re-sending it, we would like to refund to you to show our sincerity. OK? What’s your idea?

And then, we would give you the full refund for the order. Please trust us.

Look forward to your reply.

And we sincerely believe nothing can be a problem with communication.

Best regards,

Helena

7.已退款

Hi,Dear Valued Customer,

We are so sorry about that you have not received the package.

As you know, international shipment has many unsteady factors like customs, flights, weather, etc

which are uncontrollable. Hope you could understand us.

We have issued the refund just as we agreed, please check your account.

Look forward to your reply.

And we sincerely believe nothing can be a problem with communication.

Best regards,

Helena

B: Item not as described

1. 请求拍照-破损

Hi,Dear Valued Customer,

Thank you so much for your communication and letting us know the problem. We do appreciate it so much.

Thank you so much for your help and understanding.

And we sincerely believe nothing can be a problem with communication.

Could we trouble you retract the claim for us? After all, as you know, we are just a new seller on Amazon, a good account is very important for us. Thank you so much in advance for your big help.

We are so sorry for any inconvenience this has caused you.

And we sincerely believe nothing can be a problem with communication.

Look forward to your reply!

Best wishes,

Helena

2. 建议重发-破损

Dear Valued Customer,

Thanks for your purchase.

We are sorry to about that the item was broken.

In fact, we have been replied you on 29/09/2014 in the first time. But we got no reply from you. Maybe you didn't notice it.

Please don't worry, we don’t want to let you disappointed. Let customer satisfaction is our aim. How about we resend you the broken item for you? Or you want to get a refund for the broken item? Please let us know your idea. We will respect you.

And could we trouble you to help us a favor? If possible, could you close the claim for us in advance? The claim is hurts our account so much. Thank you very much.

We are looking forward to your kindly reply.

Have a good day.

Warmest regards.

Helena

3. 已重发-破损（有跟踪号）

Dear Valued Customer,

Glad to write you again. We are sorry to about that the item was broken.

Your replacement has been resent on 07 Oct. This is the tracking number LN483962915CN, check website is http://www.17track.net/en/result/post.shtml. You can view it. And it usually takes around 15-20 days for arrival. And if you like, could you please give us other days? Sincerely hope the package can arrive ASAP ^_^

Please give us a chance, we promise you that if you still not get your item before the end of this month. We will give you a full refund. Please trust us, we don’t want to let you disappointed. Let customer satisfaction is our aim.

Any question or problem, do feel free to contact us. It’s our biggest pleasure to serve you, my Dear Friend.

Best regards,

4. 建议退款-破损（质量差）

Dear Valued Customer,

Thanks for your purchase.

We are sorry to about that the item was broken.

We will tell the supplier to improve the quality of the items.

If possible, could you withdraw the claim for us in advance?

We are looking forward to your kindly reply.

Have a good day.

(2)Feedback

（1）未收到货物的

1. 建议重发

Dear Valued Customer,

Sorry to hear that the package has not arrived you.

Please don't worry, we don’t want to let you disappointed. Let customer satisfaction is our aim. How about we re-send you the order? It usual takes 15-25 days to arrive you. Certainly, we will pay for the postage. Or you want to get a refund right now? What’s your idea? We will respect your idea.

And if it's possible, could we trouble you to revise the negative feedback .After all, as you know, we are just a new seller on Amazon, a feedback very important for us. Thank you so much in advance for your big help.

Honestly, beg your forgiveness. Please, dear friend!

Any question or problem, do not hesitate to contact us. It’s our biggest pleasure to serve you. Look forward to your reply.

Warmest regards

Helena

neutral

2. 告知将要重发

Hi，Dear Valued Customer,

Thanks for your kindly reply. Honestly say sorry again.

As the agreement, we will re-send you the package within 24 hours. And it usually takes around 15-25 business days for arrival because of international shipment.

When you received the package, please be sure to help us to remove the bad review

And if it's possible, could we trouble you to revise the negative feedback in advance？ It does hurt our account a lot. After all, a good account is very important to us. Thank you so much in advance for your big help.

Honestly beg your forgiveness. Please!

Look forward to your reply.

Nice day,

Helena

neutral

3. 已重发-有跟踪号

Dear Valued Customer,

Glad to write you again. How is everything going?

We are so sorry for any inconvenience this has caused you.

You replacement has been sent out on 5 Oct. This is your tracking number 跟踪号, check website is http://www.17track.net/en/result/post.shtml. You could view it. And it usually takes around 15-25 business days for arrival because of international shipment.

And if it's possible, could we trouble you to revise the negative feedback？ It does hurt our account a lot. After all, a good account is very important to us. Thank you so much in advance for your big help.

Honestly beg your forgiveness. Please!

Look forward to your reply.

Nice day,

Helena

neutral

4. 已重发-问有没有收到

Dear Valued Customer,

Glad to write you again. How is everything going?

We are so sorry for any inconvenience this has caused you.

You package was sent out on 16 Sep. It usually takes around 15-25 business days for arrival because of international shipment. Have you got your package? Would you like it? If you have some dissatisfaction with our product or our service, could you kind tell us?

Honestly beg your forgiveness. Please!

Look forward to your reply.

Nice day,

Helena

5. 已重发-已签收

Dear Valued Customer,

Glad to write you. How is everything going?

After we check the replacement status is "Delivered". Would you get the item?

Do you like the product? If you like them this time, could you revise the feedback for us? It only takes a moment. After all, a good account is very important to us. If also unhappy, please tell us, we will fix the problem again and timely.

Thanks for your big help and your kind cooperation. Say sorry, if some inconvenience fro m us. We are Look forward to your kind reply.

Nice day,

Helena

终极版

Dear Valued Customer,

If you received the package, could you help us to remove the negative feedback?

Glad to write you. How is everything going?

We are very sorry about that you have not received your package. It is our fault. Due to the peak season of the second half of the year. The logistics can cause congestion phenomenon, and international shipping has many unstable factors such as customs, flights, weather, etc, that are uncontrollable. Hope you could understand us.

How about we refund you to show our regret？

And if it's possible, could we trouble you to revise the negative feedback in advance? It is similar to negative one and does hurt our account a lot. After all, a good account is very important to us. Thank you so much in advance for your big help.

I sincerely apologize. Please, Please, Please! You have my words. When you removed the negative feedback, please contact us. We will give you the full refund.

Look forward to your reply!

Warmest regards,

Helena

6. 建议退款

Dear Valued Customer,

Sorry to hear that the package has not arrived you.

Please don't worry, we don’t want to let you disappointed. Let customer satisfaction is our aim. How about we refund you 金额 to show our regret？If the package happens to arrive you, please just keep it as a gift.

And please let us know your idea for the solution of this problem. We sincerely believe we can solve the problem for you faster and more satisfactorily.

And if it's possible, could we trouble you to revise the negative feedback? It is similar to negative one and does hurt our account a lot. After all, a good account is very important to us. Thank you so much in advance for your big help.

And we sincerely believe nothing can be a problem with communication.

Honestly beg your forgiveness. Please!

Look forward to your reply!

Warmest regards,

Helena

Neutral

终极版

How about we refund you for the missing package?

Dear Valued Customer,

This message is very important.

Please don't worry, we don’t want to let you disappointed. Let customer satisfaction is our aim. How about we refund you to show our regret？And if you still want to get the item, we are pleased to send you. Certainly, we will not charge you any fees. And please let us know your idea for the solution of this problem. We sincerely believe we can solve the problem for you faster and more satisfactorily.

I sincerely apologize. Please, Please, Please! You have my words. When you removed the negative feedback, please contact us. We will give you the full refund.

Look forward to your reply!

Warmest regards,

Helena

7. 已退款

Hi,Dear Valued Customer,

We are so sorry about that you have not received the package.

As you know, international shipment has many unsteady factors like customs, flights, weather, etc which are uncontrollable. Hope you could understand us.

We have issued the refund just as we agreed, please check your account.

And if it's possible, could we trouble you to revise the negative feedback .It is hurts our account

so much. Thank you so much in advance for your big help.

Honestly beg your forgiveness. Please, my dear friend.

Any question or problem, do not hesitate to contact us. It’s our biggest pleasure to serve you Look forward to your reply.

Nice day

Helena

Neutral

8. 已经全额退款，未收到回复，再次联系催促改差评 Hi,

Dear Valued Customer,

We are so sorry to trouble you again. And hope everything is going well.

I'm really sorry about the item you purchase from our store wasn’t making you satisfied. It's certainly our fault, we will be careful about the package.

We have already refund to you please check it.

And if it's possible, could we trouble you to remove the negative feedback .After all, as you know, we are just a new seller on Amazon, a feedback very important for us. Thank you so much in advance for your big help.

Honestly, beg your forgive. Please!

Any question or problem, do not hesitate to contact us. It’s our biggest pleasure to serve you. Look forward to your reply.

Nice day

（2）物品损坏

1. 建议重发

Dear Valued Customer,

Sorry to hear that the item was damaged.

Please don't worry, we don’t want to let you disappointed. Let customer satisfaction is our aim. How about re-send you a perfect one to replace the damaged one? As to the damaged one, no need to send back. We really don’t want to trouble you. Or you want to get a refund for the broken item? What’s your idea? We will respect your idea.

And if it's possible, could we trouble you to revise the negative feedback? After all, as you know,

2. 建议退款

Dear Valued Customer,

Sorry to hear that the item was damaged. We are so sorry for any inconvenience this has caused you.

Please don't worry, we don’t want to let you disappointed. Let customer satisfaction is our aim. How about we refund you 金额 to show our regret？And please let us know your idea for the solution of this problem. We sincerely believe we can solve the problem for you faster and more satisfactorily.

And if it's possible, could we trouble you to revise the negative feedback? After all, as you know, we are just a new seller on Amazon, a feedback very important for us. Thank you so much in advance for your big help.

Honestly, beg your forgiveness. Please, dear friend!

Any question or problem, do not hesitate to contact us. It’s our biggest pleasure to serve you. Look forward to your reply.

Warmest regards

Helena

neutral

3.建议重发无收到回复，建议退款（请求客户改评时）

Hi，Dear Valued Customer, ,

Sorry to trouble you again. And hope everything is going well for you.

May be you didn't get our last E-mail, we knew that you were not so happy in this shopping through your feedback.

Please don't worry; we'd like to resolve the problem for you.

We have suggested that we could re-send you the item, but got no reply from you. If you don't like us re-sending it, we would like to refund to you to show our sincerity. OK? What’s your idea? Please! Honestly beg your forgiveness.

Any question or problem, do not hesitate to contact us. It’s our biggest pleasure to serve you. We are Look forward to your kindly reply.

Nice day,

Hi,Dear Valued Customer,

We are so sorry about that the item was damaged.

As you know, sometimes the post-workers treats the package was so rude. Hope you could understand us.

We have issued the refund just as we agreed, please check your account.

And if it's possible, could we trouble you to revise the negative feedback .It is hurts our account so much. Thank you so much in advance for your big help.

Honestly beg your forgiveness. Please, my dear friend.

Any question or problem, do not hesitate to contact us. It’s our biggest pleasure to serve you Look forward to your reply.

Nice day

（3）质量不满意

1. 建议退款

Dear Valued Customer,

Sorry to know that the item could not make you satisfied.

We don’t want to let you disappointed. Let customer satisfaction is our aim.

How about we full refund you for this matter? As to the item, no need to send back. And please let us know your idea for the solution of this problem.

We sincerely believe we can solve the problem for you faster and more satisfactorily. And if it's possible, could we trouble you to revise the negative feedback?

As you know, we are just a new seller on Amazon, a feedback very important for us. Thank you so much in advance for your big help.

Honestly, beg your forgiveness. Please, dear friend!

Any question or problem, do not hesitate to contact us.

It’s our biggest pleasure to serve you.

Look forward to your reply.

Warmest regards

Hi,

Dear Valued Customer,

We are so sorry for any inconvenience this has caused you. We will tell the supplier to improve the quality of the item. Please forgive us.

We have issued the refund just as we agreed, please check your account.

And if it's possible, could we trouble you to revise the negative feedback .It is hurts our account so much. Thank you so much in advance for your big help.

Honestly beg your forgiveness. Please, my dear friend.

Any question or problem, do not hesitate to contact us. It’s our biggest pleasure to serve you Look forward to your reply.

Nice day

（4）尺寸不合适

1. 部分退款

Dear Valued Customer,

Thank you for shopping on our store.

We are so sorry to hear that the item was not fit for you. We have stated the size of item in the description. Hope you could understand us.

Please don't worry. We don't want to let you disappointed. Let customer satisfaction is our aim. How about we refund you a half of amount as compensation? And you don’t need to return the item. How do you like this suggestion? What’s your idea? We will respect your idea. Maybe you could send it to your friend. Perhaps she might be like it and fit for her.

Look forward to your reply.

Warmest regards,

neutral

Hi,Dear Valued Customer,

We are so sorry for any inconvenience this has caused you.

We have issued the refund just as we agreed, please check your account.

And if it's possible, could we trouble you to revise the negative feedback .It is hurts our account so much. Thank you so much in advance for your big help.

Honestly beg your forgiveness. Please, my dear friend.

Any question or problem, do not hesitate to contact us. It’s our biggest pleasure to serve you Look forward to your reply.

Nice day

Helena

neutral

（5）其他原因

1.没有说明原因

Hi,Dear Valued Customer,

Thank you for shopping on our store - we hope you are enjoying your purchase! We are so sorry to get your negative feedback. Could you kind tell us why?

Would you like the item? If you have some dissatisfaction with our product or our service, could you kind tell us?

And if it's possible, could we trouble you to revise the negative feedback in advance? It is hurts our account a lot. Thank you so much in advance for your big help.

And please let us know your idea for the solution. We sincerely believe we can solve the problem for you faster and more satisfactorily.

Honestly beg your forgiveness. Please help.

And we sincerely believe nothing can be a problem with communication.

Nice day,

neutral

2. 因为运输慢中评

Hi,Dear Valued Customer,

Glad to write to you. How is everything going?

How about the item? Hope you love it.

From the feedback, we know that you are not very happy with this purchase because of the express. After we get your feedback we improve our speed of express, thought as you know sometimes it may be delayed a little due to many uncontrollable factories like customs,flights,etc. And if it's possible, could we trouble you to revise the neutral feedback? It is similar to negative one and does hurt our account a lot. After all, a good account is very important to us. Thank you so much in advance for your big help.

Honestly beg your forgiveness. Please help.

Nice day,

3. 客户答应修改评价，告知步骤

We have issued the refund just as we agreed, please check your account.

Hi，Dear Valued Customer,

Thank you for your understanding again. As our agreement, we were pleased to get your help to revise the feedback.

The tangible Steps：

1. Go to Amazon.com and click Your Account in the upper right hand corner.

2. Click Your Orders.

3. On the right, select a date range from the Date drop-down box. Click Go.

A list of orders appears.

4. Locate your order and click View Order Details in the left-hand column, under the Order Placed date.

5. Scroll down to Your Seller Feedback and click Remove.

The Remove Feedback page appears.

6. Select a reason for removing the feedback, and then click Remove Feedback.

Honestly, beg your favor. Thanks again.

Look forward to your reply.

Best regards

help in advance.

Warmest regards.

4. 已退款-丢包（签收）

Dear Amazon Seller Support,

Glad to write you.

We got an email from our customer stating that she was not received the package. But after we check the status, the package has been delivered.

This is the tracking number 跟踪号, check website is http://www.17track.net/en/result/post.shtml. The status is "包裹状态."

Even so, we still choose to believe the customer, we did a full refund to the customer. Let customer satisfaction is our aim, we don't want let our customer disappointed.

So could we trouble you help us to close the claim for us?

Thanks for your big help.

Warmest regards

Helena

5.已重发-丢包

Dear Amazon Seller Support,

Glad to write you.

We got an email from our customer stating that she was never received the order. After we check, I guess it was lost by post workers. As you know, international shipment has many unsteady factors like customs, flights, weather, etc which are uncontrollable. Maybe the package was lost by post workers. Hope you could understand us.

We don’t want to let you disappointed. Let customer satisfaction is our aim. So we resend the package to our customer again. This is the tracking number 01049332860, check website is http://www.ppbyb.com/. And it usually takes around 15-20 days for arrival.

So could we trouble you help us to close the claim for us?

Thanks for your big help.

Warmest regards

6.已退款-漏发

Dear Amazon Seller Support,

Glad to write you.

We got an email from our customer stating that she was missing a iterm from her order. After we check, I guess it maybe the negligence of our packaging staff.

After our negotiation, we did a full refund of missing item to the customer as compensation. Let customer satisfaction is our aim, we don’t want to let you disappointed.

Could we trouble you help us this problem and withdraw the claim for us?

Thanks for your big help in advance.

Warmest regards.

Helena

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